Funktioniert IG nicht?

IG ist der weltweit größte Forex Broker und CFD Dealer. Das Unternehmen bietet weltweiten Zugang zu einer umfassenden Produktlinie, die Forex, Aktienindizes, einzelne Aktien, Aktiensektoren, Rohstoffe, Kryptowährungen, Anleihen und Zinssätze auf einer Vielzahl von professionellen webbasierten und mobilen Handelsplattformen umfasst.

Melde ein Problem

Vollständige Ausfallkarte

Probleme in den letzten 24 Stunden

Die folgende Grafik zeigt die Anzahl der Meldungen, die wir in den letzten 24 Stunden über IG nach Tageszeit erhalten haben. Ein Ausfall wird festgestellt, wenn die Anzahl der Berichte höher ist als die Baseline, dargestellt durch die rote Linie.

In Moment haben wir bei IG keine Probleme entdeckt. Haben Sie Probleme oder einen Ausfall? hinterlasse eine Nachricht in den Kommentaren.

Meist gemeldete Probleme

Im Folgenden sind die neuesten Probleme aufgeführt, die von IG-Benutzern über unsere Website gemeldet wurden.

1. 

   Handelsplattform (73%)

2. 

   Website (13%)

3. 

   Login (13%)

Live-Karte der Ausfälle

Die kürzlichst gemeldeten Probleme und Ausfälle entstanden von

City	Problem Type	Report Time
Basingstoke	Handelsplattform	vor 14 Tagen
Brandenburg an der Havel	Handelsplattform	vor 15 Tagen
Leer	Login	vor einem Monat
Leer	Handelsplattform	vor einem Monat
Hannover	Handelsplattform	vor einem Monat
Stade	Handelsplattform	vor einem Monat

Vollständige Ausfallkarte

Community-Diskussion

Tipps? Frustrationen? Teile es hier. Nützliche Kommentare enthalten eine Beschreibung des Problems, der Stadt und der Postleitzahl.

Hüten Sie sich vor „Support-Nummern“ oder „Wiederherstellungs“-Konten, die unten möglicherweise veröffentlicht werden. Stellen Sie sicher, dass Sie diese Kommentare melden und ablehnen. Vermeiden Sie die Veröffentlichung Ihrer persönlichen Daten.

IG Problemmeldungen

Letzte Ausfälle und Probleme die in sozialen Medien gemeldet wurden:

• Malin Billinghurst (@MalinBillinghu2) berichtet vor einer Minute

  @IGClientHelp Hi, I am having problems logging into my account, when I out in my username and password it flashes my screen with a "something went wrong message". I have reset my password and it still did not fix the issue

• GazzaD (@gazzad1) berichtet vor 3 Minuten

  @IGcom anybody managing your support lines today? Been holding for over 20 minutes already....

• bo-dhi (@bomygandhi) berichtet vor 3 Minuten

  @IGClientHelp @IGcom waiting on phone for 30 minutes already and no one answers, chat service is answered by same persons who never resolve issues... can someone call me ? Or has IG given up on serving the clients altogether ?

• Paul Ferguson (@fergulike) berichtet vor 3 Minuten

  @IGClientHelp Are you going to help or not??

• Professor Lord Sir Dominic Cummings PhD (retd.) (@Eddystone506) berichtet vor 4 Minuten

  @IGClientHelp APPALLING service again - 1) where do I file a complaint? Funnily, your "help" page doesnt' tell me this 2) waited on the phone for a manger to escalate this, you cut me off 3) where does it say IN LARGE LETTERS that limits aren't active until 9am on some stocks

• Mark (@MarkBCars) berichtet vor 8 Minuten

  Hi, still no view of shares. @PrimaryBid @IGClientHelp help please

• NC (@N1ckC) berichtet vor 10 Minuten

  @IGClientHelp hi, trying to get through on your phone line since 7am this morning, is there any other way to do live chat to resolve an account issue plse?

• teaboy (@buy_buy_bye) berichtet vor 12 Minuten

  @RichieKennett Embarrassing. They can’t even get the core offering right. Service at @IGcom has put @HLInvest to shame.

• Shanna (@Shanna65180032) berichtet vor 12 Minuten

  @IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently

• kashish Devnani (@kashish23468629) berichtet vor 13 Minuten

  @IGClientHelp I cannot log in to my account, I have been trying to log in since yesterday and all it shows is “error please wait for some time and try again” it isn’t even verifying my email now! Please help!

• Laurie (he/him) (@tweetinglaurie) berichtet vor 14 Minuten

  @IGClientHelp Hello, I hope you're well. I’d be grateful for your help please: I've just spent 18 mins on hold, after which my call was disconnected, and Live Chat seems to be unmanned. Do you have anyone working in customer service? If so, how can I reach them? Thank you.

• DG (@danugoza) berichtet vor 20 Minuten

  @IGcom @IGClientHelp created my account on IG and has been locked ever since. The reset password doesn’t help either? Help SOS!

• stewart wiffen (@s_wiffen) berichtet vor 21 Minuten

  @IGClientHelp can you help please. I have a demo MT4 account and want to know if I download the IG app.. Can I follow my account through the app on my phone.

• Paul Ferguson (@fergulike) berichtet vor 22 Minuten

  @IGClientHelp you have zero interest in customer service, you are an absolute disgrace. Do you even know what manners mean?

• Edie (💁🏼‍♀️🤑) (@ediekollling) berichtet vor 30 Minuten

  @IGClientHelp Your website states 1 business day for a wire. Might want to update that. Not sure why it takes that long since you get the money same day. Also, I called 3 times yesterday. Was on hold for 25 min each time then disconnected. Your system is clearly broken.

• Aman (@aman0981) berichtet vor 31 Minuten

  @IGClientHelp It’s just unacceptable, 1hour 27minutes to get someone to answer the phone. This is one of the reasons I switched to another broker,the service levels are terrible. My query was sorted. I suggest that IG just hire more people to answer the phones it’s not fair on the ones working

• Daniel (@Yyamnad) berichtet vor 32 Minuten

  @IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.

• Anton Devkamalth (@devkamalth) berichtet vor 34 Minuten

  @IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days

• Shirody (@shirodystore) berichtet vor 35 Minuten

  @IGClientHelp Hi, I've submitted my proof of ID & proof of bank, it already says "Thank you we've verified your identity" and "...proof of bank" but it's been a month and my CFD account is still pending. Can you help? The account ID is STPLB.

• nuzhat (@nuzhat30668111) berichtet vor 46 Minuten

  @IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.

• Trade the future... (@dlefcoe) berichtet vor 47 Minuten

  @IGcom "We can't update your preferences because of a technical problem. Please try again later." API works for live account, but fails for demo account. API key generated username and password set to new values as per requirements. please advise...

• andrew michaelides (@andrewmichaeli8) berichtet vor 50 Minuten

  @IGClientHelp what is the number to call support team, both numbers on web site don’t work and no one answers the live chat. I would like to have number to close a trade pre market please

• Matteo Munaretto (@munarettomatteo) berichtet vor 51 Minuten

  @IGClientHelp Thanks but in that page I got the following error: “We cannot offer this service online. Please contact the trading desk.”

• Malin Billinghurst (@MalinBillinghu2) berichtet vor 53 Minuten

  @IGClientHelp can you help me?

• bo-dhi (@bomygandhi) berichtet vor 53 Minuten

  @IGClientHelp @IGHelp is there any real human help available at IG ? I have been trying to resolve issues last 2 months and been wasting time on chats which support staff end without resolution and never email back. There is no 'save script' option either. #PoorService

• Stos (@MZIE3D) berichtet vor 56 Minuten

  @IGcom what will it take to get a response? Your customer service is non existent. I’ve tried emailing, calling, live chats, now Twitter. WTF man!!

• Barry evans (@Pellyiss) berichtet vor 57 Minuten

  @gregsecker @IGcom @JuneFelix I had the same problem terrible CS

• Paul Ferguson (@fergulike) berichtet vor 58 Minuten

  @IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.

• David (@David85365939) berichtet vor 59 Minuten

  @IGClientHelp ive got a major issue with my account. Your live help doesn’t work, I never get a response from your ‘help’ email, and nobody picks up your phone line. Any suggestions on how to get some action on this?

• Rudi Diment (@Dimmented) berichtet vor 59 Minuten

  @IGcom great notification service, showing equities I have looked at at some point to maybe bet on. However, the equity in question today was ferro-alloy resources.... which you don't allow bets on long or short, so pretty pointless all in all....